DW Sports Fitness Derby - Gym in Derby

Lucas

I don't understand many of the reviews as my experience is quite different. There are elements of truth in some comments but I have always found the staff helpful and polite. I wonder if some of these reviews are written by those expecting more of a spa experience. If this is the case then yes, DW is not for you. I find the gym not perfect but very good value. I appreciate things like the attention to detail in the pool area. I have hardly ever been in the steam room for more than a few minutes without a member of staff doing a check to see if everyone is OK. I have been a member for around 3 years all told and I am very satisfied and will continue to enjoy my membership.

Elijah

You can use all DW gyms on your local membership.

Reagan

Everything is new at present.

Cooper

So, check everything twice and watch out for sligh underhand contract changes. Put it in YOUR diary as to when contracts end. National management will get as much of your money as they can and as often as they can.

Stella

If you change from monthly membership to yearly membership or indeed decide to leave, stop the direct debit at your bank YOURSELF or they will continue to take payments, no matter what they say.

Jocelyn

The place is generally kept clean.

Thomas

This is currently spoiling my enjoyment of the gym as I just seeth all the while I am there. I am thinking of leaving and claiming my money back through my credit card.

Madelyn

Showers now have heating controls, which is much better.

Allison

What seems to happen is that local mangers solve problems and then the national management change their decisions. What is particularly irritating is that they don't even tell you that they have done this. They just hope you won't notice and pay up when they ask.

Lily

Anything missing or needs repairing from the gym is always 'on order', like the pegs for the swimming pool.

Jordan

There are some common responses staff make,

Savannah

Conversely, one or two gm bullies claim to have rights to particular spots or equipment in classes, i.e spin bikes. They don't. You might need to stand up for yourself.

Samuel

There is at least one brand new locker where it is near impossible to get the key out of the lock.

Sebastian

Great gym has all the equipment you need, also has a pool and steam for after your work out to relax, highly recommended

Reagan

Most members are friendly.

Nora

On the whole the big picture is good, but attention to detail lets it down.

Henry

YOU need, to ensure that you get all you are entitled too. If you earn an extra free month by recommending a friend etc, it might not be added on, so check and insist.

Audrey

There are a few other issues.

Savannah

On the whole you get value for money, especially if you pay yearly as you get two months free.

Max

I am, in the end, still a member and intend to stay as such, so perhaps that is the best recommendation.

Maya

There is a nice little cafe area with basic, but adequate food and posh cofee. If you have a coffee with a meal it near doubles the price.

Maria

Pathetic private club allowing noisy swimming lessons till late evening. Wont be staying after staff member was rude and patronizing today. We are all off to David Lloyd when our membership runs out

Sarah

I sometimes get the feeling of having the proverbial wool pulled over my eyes.

Maverick

Excellent service for what you pay. Staff are very friendly. Nice and clean

Sadie

All membership deals, according to staff, are finishing today.

Dominic

Adding this 3 weeks after my initial review. I was missing a months mebership from last years contract as they did not add on the advertised free month for recommending a friend who then joined. I only rejoined this year on the understanding that the free month would be added on to my new membership, even confirming the dates. Guess what, it hasn't been, so they have taken my money under false pretences and I think thereby broken the consumer credit act.

Jocelyn

They have a lift for people with disabilities into the pool area, which is good, but then don't have enough hooks in the pool area for towels etc, so bags get left in the way of the lift exit, which defeats the object.